SaaS Metrics

MRR (Monthly Recurring Revenue)

Monthly Recurring Revenue (MRR) is the predictable, normalized monthly revenue generated from all active subscriptions. It's the north star metric for SaaS companies.

Formula

MRR = Number of Customers × Average Revenue Per User (ARPU) Net New MRR = New MRR + Expansion MRR − Contraction MRR − Churned MRR

In depth

MRR normalizes all subscription plans to a monthly figure — annual plans are divided by 12, so a $1,200/year plan contributes $100 to MRR.

Types of MRR: - New MRR: revenue from new customers acquired this month - Expansion MRR: additional revenue from existing customers (upgrades, seats) - Contraction MRR: revenue lost from downgrades - Churned MRR: revenue lost from cancelled subscriptions - Net New MRR = New MRR + Expansion MRR - Contraction MRR - Churned MRR

A healthy SaaS has Expansion MRR > Churned MRR — meaning the existing customer base grows without acquiring new customers. This is called negative churn.

Real example

If you have 50 customers on $29/month, 20 customers on $99/month, and 5 annual customers at $1,188/year: MRR = (50 × $29) + (20 × $99) + (5 × $99) = $1,450 + $1,980 + $495 = $3,925 MRR.

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